NHS

Model of care


The Improving Healthcare Together consultation finished on 1st April 2020. Thank you to everyone who responded in person, online, through social media and by phone and letter.

Click here to read the independent analysis of feedback from consultation report.

Proposals to change how we work

Our proposal for how we change the way we work across our hospitals – or the ‘model of care’ The majority of services would stay at both Epsom and St Helier hospitals in refurbished buildings. Both would provide ‘district hospital’ services 24 hours a day, 365 days a year, and have urgent treatment centres at each.

Explaining more about urgent treatment centres

The urgent treatment centres would be able to treat all adults and children who make their own way to the centres with minor conditions (about two out of three of the people who attend A&E at both hospitals now). These conditions include broken bones, cuts and bruises, objects in the eye, sprains, and raised temperatures. If you were assessed by a clinician to be very unwell, you would be taken by ambulance to the specialist emergency care hospital. This already happens now between the Epsom and St Helier sites because Epsom does not have the same range of services available as St Helier.

The urgent treatment centres would:

  • be open 24 hours a day, every day of the week
  • be staffed by doctors and emergency care nurses, and
  • provide urgent and emergency care for people who make their own way to hospital.

Next > Specialist emergency care hospital

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    The Improving Healthcare Together consultation finished on 1st April 2020. Thank you to everyone who…